Help & Support Centre

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Download Troubleshoot

  • Once you purchase a Canva template product, you will receive a pdf with links to all the templates in your purchased pack.

    If a link does not lead to the correct template or does not work, please email us immediately at hello@amadobranding.com and we will get back to you as soon as possible with the correct link.

  • After purchasing a website template, we will set your website up at our end. It may take up to 24 hours to receive the website template from us. Once we’ve set you up, you will receive an email from Squarespace to let you know that your website is ready.

    Sometimes emails get caught up in spam filters so as a first action, please do check your spam inbox.

    If you can’t see any emails from us there, please email us at hello@amadobranding.com

  • After purchasing a product from us, you will receive a pdf via email automatically.

    If you don’t receive this email, please check your spam folder.

    If you can’t find this email anywhere, please let us know via hello@amadobranding.com

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 General FAQs

 

  • A common issue you may experience when checking out is the payment failing.

    This can sometimes happen when your bank declines the transaction for some reason. This usually occurs when checking out using Stripe.

    If you have attempted to checkout using Stripe and the payment does not go through, we recommend trying to checkout with PayPal.

  • When you purchase a product you should immediately be sent a confirmation of your order email. This email contains information about your order and a link to download the product. (This is usually a PDF that includes links to Canva and Squarespace)

    Please check your spam/junk folders to see if the email has ended up in there.

    If you have not received it, please email us on hello@amadobranding.com

  • When a product is updated, all links to the product will take you to the updated version.

    Open the original pdf you received with your purchase and click the product link in your original email purchase invoice.

  • Unfortunately not, however if you are really unhappy with the template or course you bought, please email us on hello@amadobranding.com